Careers

Careers

People are the most important assets of any organisation. In NETPLUZ, we believe in providing the right working environment and opportunities for individuals to develop his or her potential to the fullest.

As a young and growing company, we work hard, we play hard but we also take care of our families. To achieve work-life balance, pro-family initiatives (such as working from home and flexible working hours) to support our employees are also being offered.

For a rewarding and exciting career, come join us! Please email your resume to hr@netpluz.asia.

 

Tripartite Standards

Netpluz has adopted the Tripartite Standard on Flexible Work Arrangements, and has committed to be a fair and progressive employer. 

Career Opportunities

Please click on your interested role to find out more details.

Job Highlights

Roles & Responsibilities

  • Provide off-site and on-site troubleshooting isolation and resolution
  • Responsible for attending to level 1 & 2 escalations and support
  • Monitor, evaluate and solve potential network performance issues
  • Manage infrastructure-related and other network requests and problems
  • Support customers via email and phone calls
  • Monitor and ensure that all fault tickets are resolved timely and meet performance SLA
  • Provide timely response to all issues reported by customers
  • Document the resolution of incidents and problems
  • Manage and observe system, network, application and service alerts
  • Ticketing & Escalation, engineer’s principle role is troubleshooting all the technical related issues
  • Maintain and comply with standard Company technical and administrative procedures
  • Work with customers, helpdesk, service manager, project manager, and vendor in problem-solving
  • Work on technical issues with Vendors or Carriers technical assistance Support Centre and oversee or escalate each problem until resolution

Requirements

  • Candidate must possess NITEC/Higher NITEC or Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Cyber Security or equivalent.
  • At least 1-2 Year(s) of working experience in IT environment and professional certification like CCNA will be preferred. Candidates with no working experience are also welcome to apply.
  • Able to work in a shift environment.
  • Strong analytical; skills and has a flair for dealing with technical and operational problems.
  • Good written & verbal communication and presentation skills.
  • Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
  • On-job training will be provided.

Please email your resume to hr@netpluz.asia.

Job Highlights

Roles / Responsibilities

  • Proven hands-on network engineering and administration experience, including networking protocols, routing and switching technologies.
  • Planning, researching and developing network security policies, standards and procedures.
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Good working knowledge of Cybersecurity risk management, technical vulnerability management (vulnerability assessment, penetration testing), application security, security technologies (system hardening, IDS/IPD, firewall), security incident response and security assessment.

Hands-on experience in the following IT Security Tools:

  • Next Generation Firewall (e.g., FortiGate, Sophos)
  • Tenable Nessus, Email Security, Endpoint Protection (e.g., Symantec, Sophos Endpoint)
  • SD-WAN, Ruckus WLAN
  • Monitor all network resources proactively to ascertain the general of the networks and to detect faults or errors.
  • Network and Log Monitoring (e.g. Nagios, PRTG, CACTI )

Requirements:

  • A technologist at-heart, and love the development of automations to speed ways-of-working.
  • You have at least 2-3 years of relevant experience.
  • You enjoy hands-on technical work and documentation.
  • You are a self-motivated and results oriented individual.
  • You have good analytical, problem-solving, presentation and communication skills.
  • Possess at least CCNA, Network+, Security+ or equivalent IT security certifications.
  • OJT, training courses provided.

Please email your resume to hr@netpluz.asia.

Responsible For:

Convert leads assigned and develop existing accounts to achieve targeted revenue and business objectives within defined portfolio

Skills Profile

A driven individual with business acumen and an eye for details, B2B solution selling targeting SMEs and Corporates.

Broad Function

  • Managed and grow existing portfolio assigned.
  • Achieving targeted sales revenue and its business objectives

Roles & Responsibilities

  • Identify opportunities in assigned portfolio
  • Maintain consistency and excellence in all interactions with clients, providing high quality customer experience
  • Follow up promptly on sales leads assigned
  • Using consultative selling approach to identify client’s needs and provide a holistic solution
  • Prepare and conduct sales presentation and proposal
  • Meet/Exceed budgeted sales target
  • Any other matters assigned.

Skills & Experience 

Candidate is able to:

  • Generate new opportunities through cross-selling/up-selling to new and existing portfolio.
  • Win new customers through our value proposition and holistic solution catering to client’s benefit.
  • Negotiate with prospects in terms of price, length of contract, packages etc.
  • Deliver service excellence in all interactions with prospects and customers

The ideal candidate will have:

  • At least 2 years’ experience in a client facing role
  • Telco and IT industry experience would be advantages
  • Strong consultative sales and negotiation skills
  • Ability to convert leads into sales, cross-sell/up-sell to existing customers.
  • Business acumen, strong problem-solving and analytical skills
  • Self-motivated, goal/result oriented and work well under pressure
  • Excellent interpersonal skills, and able to work independently in a fast-paced environment
Please email your resume to hr@netpluz.asia.

Responsible For:

Prospect and develop new business to achieve targeted revenue and business objectives within defined portfolio.

Skills Profile

A driven individual with business acumen, with an eye for detail and B2B solution selling targeting medium to large enterprises.

Broad Function

  • Prospect for new business in assigned markets (Malaysia and Singapore)
  • Achieving targeted sales revenue and its business objectives

Roles & Responsibilities

  • Actively source new prospects for business opportunities
  • Follow up promptly on sales leads assigned.
  • Using consultative selling approach to identify client’s needs and provide a holistic solution.
  • Prepare and conduct sales presentation and proposal.
  • Maintain consistency and excellence in all interactions with clients, providing high quality customer experience.
  • Effective communication and co-ordination with internal departments
  • Meet/Exceed budgeted sales target.
  • Any other matters assigned.
  • Maintain existing customer with constant engagement with upselling.
  • Coordination with external vendors/ suppliers.

Skills & Experience 

Candidate is able to:

  • Drive sales and generate new opportunities.
  • Win new customers through Netpluz’s value proposition and holistic solution catering to client’s benefit.
  • Negotiate with prospects in terms of price, length of contract, packages etc.
  • Deliver service excellence in all interactions with prospects and customers.
  • Self-motivate, resourceful and possess initiative.
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Marketing or equivalent.
  • 2-3 Years of working experience in Telco and IT industry is required for this position (preferred).
  • Preferably Manager specialized in Sales – Engineering/Technical/IT or equivalent.
  • Strong consultative sales and negotiation skills
  • Excellent interpersonal skills, and able to work independently in a fast-paced environment.
  • Driven, self-motivated, goal/result oriented and work well under pressure.
  • Business acumen, strong problem-solving and analytical skills
  • Ability to convert leads into sales, cross-sell/up-sell to existing customers.

    Job Types: Full-time, Permanent

    Benefits:

    • Additional leave
    • Flexible schedule
    • Opportunities for promotion
    • Work from home

    Schedule:

    • Monday to Friday

    Supplemental Pay:

    • Commission pay
      Please email your resume to hr@netpluz.asia.

      Job Description

      • Provide off-site and on-site troubleshooting isolation and resolution
      • System Administration (Microsoft office 365/ Microsoft M365, Microsoft Azure Cloud) – certified would preferred
      • Experience in Desktop support for window O/S (XP/Vista/7/8/10)
      • Troubleshoot & resolve level 1 – system issues & faults
      • Troubleshoot & resolve level 1 – Network issues & faults
      • Troubleshoot & resolve desktop/laptop issues & faults
      • Administration of internet routers, firewall/VPN and switches.
      • Document the resolution of incidents and problems
      • Support customers via email and phone calls
      • Work with customers, helpdesk, service manager, project manager, and vendor in problem-solving
      • Work on technical issues with Vendors or Carriers technical assistance Support Centre and oversee or escalate each problem until resolution

      Requirements

      • Candidate must possess NITEC/Higher NITEC or Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Cyber Security or equivalent.
      • At least 1-2 Year(s) of working experience in IT environment and professional certification like CCNA will be preferred. Candidates with no working experience are also welcome to apply.
      • Able to work in a standby duty environment.
      • Strong analytical; skills and has a flair for dealing with technical and operational problems.
      • Good written & verbal communication and presentation skills.
      • Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
      • On-job training will be provided.

      Job Types: Full-time, Permanent

      Please email your resume to hr@netpluz.asia.

      Job Descriptions:

      • To lead a team of network engineers to provide IT operation and support for the network infrastructure of the organization.
      • Work based on tasks, service requests, incidents, and change requests
      • Manage service vendors and service providers to ensure ongoing and continuous operation of infrastructure and services.
      • Conduct the RFP/RFQ/Tender for network infrastructure
      • Involve in the technical evaluation, project implementation, managed vendors, conducting UAT, and ensuring the documentation and closing of the project
      • Involve in and lead the project in the area of network infrastructure, and customer projects.
      • Support and maintain the IT operation for network infrastructure end to end
      • Follow up on audit findings and close the gap in the corporate, business unit, and regional
      • Follow up on the IT security incident notification and close the related tickets
      • Responsible for network configuration changes, updating and maintaining the documentation, inventory
      • Regularly review network performance, capacity planning and contribute to the monthly report

      Requirements:

      • Degree in Computer Science/Engineering or equivalent
      • At least 5 years of experience in network support and operations
      • Hand-on experience in network devices: Router, LAN Switch, Wireless LAN, Firewalls.
      • Excellent knowledge of IP networking protocol (Mandatory: BGP)
      • Relevant experience in project management
      • Good interpersonal and an excellent communicator
      • Highly self-motivated and directed with attention to detail and ability to work under pressure situations
      • Ability to work in a team-oriented and collaborative environment.
      • CCNP, WISP, Fortinet NSE4 certified

      Job Types: Full-time, Permanent

      Please email your resume to hr@netpluz.asia.

      Job Description:

      • Administer and execute HR functions and processes in the areas of staff recruitment/ exit, orientation, leave and benefits, compensations, awards, communication, staff welfare, and others
      • Maintaining & updating records concerning personnel-related data such as hires, transfers, resignations, performance appraisals, and leaves administration for all operations staff to ensure accuracy and completeness of the record.
      • MOM work pass applications, renewals, generating medical examinations reports and management
      • Preparation of staff letter of appointment, job description, employee pass, performance appraisal forms, and confirmation.
      • Work closely with HODs to meet manpower needs.
      • Participate actively in recruitment activities to fill vacancies in a timely manner
      • Interview arrangement and confirmation of appointment with shortlisted candidates
      • Calculate and process payroll, OT, and medical claims to ensure compliance with corporate and legislative regulations
      • Support training and development administration
      • Organize company events and cultural activities to create a bonding and fun working environment
      • Any other ad-hoc duties as may be required.

      Qualifications and Requirements:

      • Minimum a Diploma in HRM or in any related discipline
      • At least 1 year of relevant experience in an HR generalist role or end-to-end recruitment related activities
      • Ability to adapt to a fast-paced environment and multi-task
      • Organized, Meticulous, and with an eye for details

      Please email your resume to hr@netpluz.asia.

      Overall job objectives

      Hunt, grow, and manage sales channels.

      Job Responsibilities

      • Bring new partners on board and maintain relationships with existing partners.
      • Understand customer and business needs to cross-sell and up-sell the company’s products.
      • Grow sales and revenue with partners.
      • Manage relationships with partners.
      • Act as a bridge for communication between the customers/ partners and the engineering team

      Job requirements

      • Able to speak and write in English
      • Prior experience (2-4 years) in a Channel Sales or related role.
      • Experience in Cybersecurity sales preferred.
      • Thorough understanding of the industry.
      • Exceptional communication skills.
      • Flexible to travel to partner locations.
      • Ability to build lasting relationships.
      • Locals only (no quota for foreigners).

      Job Types: Full-time, Commission, Permanent

      Please email your resume to hr@netpluz.asia.

      Role description:

      The individual will engage customers/prospects through value selling, with a strong emphasis on cybersecurity products and services.

      Responsibilities

      • Develop a strong pipeline of qualified opportunities to achieve sales objectives
      • New customer acquisition
      • Manage and grow existing portfolio assigned.
      • Prompt engagement on the leads assigned
      • Maintain service excellence in all interactions with clients, providing high-quality customer experience

      Ideal Profile

      • Min. 3 years of experience in engaging customers in a B2B environment
      • Experience in providing IT solutions and services is preferred
      • Self-motivated with growth mindset to drive results and take on challenges.
      • Ability to work independently and as a team
      • Excellent interpersonal and communication skills

      Other Benefits

      • Entitled to commission
      • Birthday leave / voucher on birthday month
      • Mobile expenses allowance

      Job Type: Full-time

      Benefits:

      • Additional leave
      • Flexible schedule
      • Professional development

      Schedule:

      • Monday to Friday

      Supplemental pay types:

      • Commission pay

      Experience:

      • Sales: 2 years (Preferred)

      Work Location: Hybrid remote in Singapore 209000

      Please email your resume to hr@netpluz.asia.

      Role description:

      The individual will engage customers/prospects through value selling. Focusing on cybersecurity products and services as well as a strong emphasis on new logo acquisition while expanding existing accounts assigned

      Responsibilities

      • Develop a healthy pipeline of qualified opportunities to achieve sales objectives
      • Acquiring new customers in the Enterprise/Large SMEs category
      • Managed and grow existing portfolio assigned.
      • Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Partners, etc.
      • Maintain service excellence in all interactions with clients, providing high quality customer experience

      Ideal Profile

      • 5 years of experience in providing IT solutions and services to Enterprises/Large SMEs/FSI
      • Self-motivated with growth mindset to drive results and take on challenges.
      • Experience in managing multiple stakeholders
      • Ability to work independently and as a team
      • Excellent interpersonal communication skills

      Other Benefits

      • Entitled to commission
      • Birthday leave / voucher on birthday month
      • Mobile expenses allowance

      Job Type: Full-time

      Benefits:

      • Additional leave
      • Flexible schedule
      • Professional development

      Schedule:

      • Monday to Friday

      Supplemental pay types:

      • Commission pay

      Experience:

      • Sales: 2 years (Preferred)

      Work Location: Hybrid remote in Singapore 209000

      Please email your resume to hr@netpluz.asia.